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We are located in Texas.
Shipping: We offer Free Shipping via USPS Mail on all orders for shipment to all 50 states in the US. You may choose to upgrade your shipping method for the additional fee provided by the carrier based on your address. Orders placed before 9:00 am Central Standard Time will be shipped the same business day, with the exception of out of stock items, or if a conflict with your shipping or payment method is unresolved at the end of the business day. Orders placed after 9:00 am Central Standard Time will be shipped the following business day. Please note that UPS does not deliver on Saturdays, nor does UPS deliver to PO Boxes.
I put the wrong address on my order, what can I do?: If you placed an order on-line and notice the ship to address is wrong, please contact us IMMEDIATELY in order to avoid a shipment to the wrong address.
What do I do if I placed an order on-line and I failed to change the shipping address so it was shipped to the wrong address and the order has already been shipped?: In these cases we can only be patient. We will give you a refund for the products once the order comes back to us as undeliverable by the carrier. Please note, however, that this could theoretically take several months. In the meantime, if you like, you may reorder the items on our website to have it shipped to the proper address. You will have to pay again, and await the refund later. Please note that, unfortunately, shipping costs are not refundable. If the order is never returned to us unfortunately we are not responsible for delivered shipments to an incorrect address.
International Customers: Due to increased regulations on international shipments of various products, we are no longer shipping orders outside of the United States.
Returns/ Exchanges:
We love our customers! As part of our 5 Star customer service, BeautyRiche proudly offers an excellent return policy. If you are dissatisfied with any product purchased through our site, you may return the qualifying item(s) within 30 days of receiving the order. For products that are open or used, we will issue a store credit for the amount of your purchase. For products that are unopened you have the option of an exchange for something you would like or a full refund for the purchase price. All returns must be received within 30 days in order to receive your exchange, store credit or refund. Please be advised that prior authorization is required on all returns. Any returns sent to us without return authorization cannot be accepted. Return acceptance is at the sole discretion of BeautyRiche.
If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a return. Please include a copy of your original invoice as this will expedite your return.
Also, to ensure that your returns are received by BeautyRiche, please make sure to add insurance to your parcels through your preferred mail delivery service.
Shipping fees are only eligible for refund when the original items were either shipped incorrectly by BeautyRiche or damaged. All other shipping fees are nonrefundable.
To receive authorization for a return, please contact Customer Service by dialing our toll-free number at 877-898-5299. Please allow up to two weeks for the return to be processed, at which time a credit or exchange will be made. If you wish to inquire about your return please call Customer Service at 877-898-5299 Our hours are Monday through Friday 9am- 4pm Central Standard Time.
Once your RMA has been obtained, Ship your items to:
BeautyRiche.com
11700 Preston Rd Ste 660#315 ,
Dallas, TX 75230.
If you have questions, please contact customer service at service@beautyriche.com.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the BeautyRiche.com website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
- Name
- Address
- Email address
- Phone number
- Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of personal information collected are:
- Name
- Address
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Our Commitment To Children’s Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
How You Can Access Or Correct Your Information
You can access and edit all your personally identifiable information that we collect online and maintain by accessing the My Accountportion of our website. We use this procedure to better safeguard your information.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
Should you have other questions or concerns about these privacy policies, please call us at 877-898-5299 or send us an email at service@beautyriche.com.