NeoStrata Skincare Bag Medium Size - Grey

Shipping and Returns Policy

At Beauty Riche, we strive to make your shopping experience seamless and stress-free. Please review our shipping and returns policy to understand our processes.

Shipping Policy

Free Standard Shipping: We offer free standard shipping on all orders over $50 within the continental United States.
Shipping Fee for Orders Under $50: A flat shipping fee of $9.95 applies to orders under $50.

Important Details:

• Free shipping applies only to standard shipping and excludes expedited or express shipping options.

• Certain products may be excluded from the free shipping offer. These exclusions will be noted on the product page if applicable.

• Orders are processed the same business day.

• Delivery times may vary based on your location and the shipping carrier.

Questions about shipping? Email us at:
📧 beautyriche@gmai.com

Returns Policy

We want you to love your purchase! If you are not satisfied with your order, you may return it within 30 days of receiving your item.

Eligibility for Returns:

• Items must be in their original, unworn, or unused condition.

• Tags and packaging must remain intact.

• A receipt or proof of purchase is required.

How to Initiate a Return:

1. Contact us at beautyriche@gmai.com to begin the return process.

2. Once your return is approved, you’ll receive return instructions and a prepaid shipping label.

3. Ship the item to the following address:

Beauty Riche
5900 Balcones Drive, Suite 100
Austin, TX 78731
United States

⚠️ Please Note: Items sent back without prior approval will not be accepted.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)

• Custom or personalized products

• Personal care items (e.g., beauty products)

• Hazardous materials or flammable substances

• Sale items and gift cards

Damaged or Incorrect Items

Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us immediately:

📧 beautyriche@gmai.com
📞 314-925-0915

We’ll work with you to resolve the issue promptly and ensure your satisfaction.

Refunds

• Once we receive and inspect your return, we’ll notify you of your refund status.

• If approved, refunds will be issued to your original payment method within 10 business days.

• Refund processing times may vary depending on your bank or credit card provider.

If you haven’t received your refund after 15 business days, please reach out to us at:
📧 beautyriche@gmai.com

If you have any additional questions or concerns, don’t hesitate to contact us. We’re always here to help 💕